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General terms and conditions of Enizon, s.r.o.

(hereinafter referred to as "General Terms and Conditions").

The Seller is referred to in these General Terms and Conditions as Enizon, s.r.o., with registered office at Rosina 140, 013 22 Rosina, ID No.: 45 566 500, VAT ID No.: SK2023040437, registered in the Commercial Register of the District Court of Žilina, Section Sro, Insert No.: 52998/L. (hereinafter referred to as the "Seller"). Contacts: e-mail: Customer service: +421 (2) 233 888 293, +421 948 616 099 postal address: Enizon, s.r.o., Dolná Rosinská 140, 013 22 Rosina Supervisory authority: SOI Inspectorate for Žilina Region, Supervision Department, Predmestská 71, P.O. Box B-89, 011 79 Žilina 1, tel. no.: +421 (41) 7632 130, fax no.: +421 (41) 7632 139. 1. The goods can be selected by browsing the catalogue on our website 2. All prices are contractual. Prices for goods and services and all charges are inclusive of VAT. The normal price for goods means the price of the goods without taking into account discounts, rebates and other bonuses and marketing promotions. All promotions are valid while stocks last, unless otherwise stated. 3. The Buyer acknowledges that he/she has been informed that by placing an order the Buyer is obliged to pay the purchase price for the Goods. The contract of sale shall give rise to an obligation on the part of the Seller to hand over the object of purchase to the Buyer and an obligation on the part of the Buyer to accept the object of purchase. 4. When placing an order, the following information must be provided: a) If you are buying as a consumer, i.e. as a natural person who is not acting in the course of concluding a distance contract within the scope of his/her business, employment or profession, please provide your name and surname, address, telephone number and e-mail, b) If you are purchasing in connection with your business, please also provide your business name, VAT number, VAT number (if you are a VAT payer) and your registered office or place of business. 5. Once you have placed your order, an order confirmation will be automatically sent to your email. The delivery of this order confirmation by the Seller does not constitute the conclusion of a contract of sale. 6. Once the order confirmation has been sent, we will check all details of the order, including stock availability and, if necessary, agree the details of the order with you by email. We will then send you an order confirmation by email containing, in addition to the purchase price and other details of the order, the estimated delivery date of the Goods to you, thereby concluding the contract of sale. We will also inform you by e-mail whenever the processing of your order requires it. 7. The seller is obliged to deliver the goods to the buyer within 30 days from the date of conclusion of the purchase contract at the latest. However, we usually dispatch the goods within 2 working days if the goods are in stock, or within 10 working days if the goods are out of stock. Delivery of the goods takes place during working days from 08:00 to 17:00. We will inform you in detail about the dispatch of the shipment and the expected day of delivery of the goods by e-mail on the day of dispatch. The tax receipt will be included in the shipment information e-mail and will also be enclosed in writing in the shipment. 8. Unless otherwise agreed, the costs associated with the delivery of the object of purchase, in particular the costs of measuring, weighing and packing, shall be borne by the seller and the costs associated with the acceptance by the buyer; if the object is sent to a place other than the place of fulfilment, the costs of dispatch shall be borne by the buyer. 9. If the seller has to ship the object of purchase to the place of fulfilment or destination, the object shall be deemed to have been delivered at the time it was handed over for shipment, unless otherwise agreed. 10. The goods shall be deemed to have been taken over by the consumer when the consumer or a third party designated by the consumer has taken over all parts of the ordered goods or if: (a) the goods ordered by the consumer in a single order are delivered separately, at the time of acceptance of the goods which have been delivered last, (b) supplies goods consisting of several parts or pieces, at the time of taking delivery of the last part or piece, (c) supplies goods repeatedly over a specified period of time, at the time of taking delivery of the first goods supplied. Where the buyer is not the consumer, delivery of the goods shall be effected by handing them over to the first carrier for carriage to the buyer. 11. The Seller shall not be liable for late delivery of the goods caused by the Buyer giving an incorrect address. If the Buyer is in default of acceptance, the Seller may store the goods at the Buyer's expense in a public warehouse or other custodian or may sell them on the Buyer's account after notice. If the item is perishable and there is no time for notice, notice is not required. 12. The Seller hereby notifies the Buyer that, in accordance with the relevant legislation applicable to the processing of the Buyer's personal data, it is expected that the Buyer's personal data will be disclosed to the third parties listed in the Privacy Policy section. 13. Upon receipt of the shipment of goods from the carrier, the buyer is obliged to check with reasonable care the number of pieces of the shipment (i.e. packages) and their external integrity. If the number of pieces of the consignment does not match, or the outer packaging of the consignment (i.e. cardboard box, adhesive tape or packaging material) or the goods are damaged, the Buyer shall have the right to refuse to accept the consignment. In the event that the Buyer accepts such a shipment, the Buyer shall state in writing any findings regarding incompleteness or damage to the shipment in the acknowledgement of receipt of the shipment and notify the Seller. 14. Upon receipt of the consignment of goods from the carrier, the Buyer is obliged to check the completeness and integrity of the goods without undue delay according to the relevant documents (invoice or delivery note, or instruction manual, contents list, etc.) and to immediately complain to the Seller about any defects and discrepancies found. 15. The Seller shall be entitled to withdraw from the Contract due to stock-outs, unavailability of the goods, or if the supplier of the goods agreed in the Contract has interrupted production or made such significant changes that have made it impossible to fulfil the Seller's obligations under the Contract or for reasons of force majeure, or if, even with all the efforts that may be fairly required of him, he is unable to deliver the goods to the Buyer within the time limit specified in these Terms and Conditions or at the price that is stated in the online shop. The Seller is obliged to inform the Buyer immediately of this fact and to refund the deposit already paid for the goods agreed in the contract within 14 days of the notice of withdrawal by transfer to the account specified by the Buyer. 16. The buyer (consumer) is entitled to withdraw from the contract within 14 days from the date of receipt of the goods, even without giving any reason. Within this period, the Buyer has the right to unpack the goods and test them in the usual way as in a regular shop, which does not mean, however, to start using the goods and then return them to the Seller. The Buyer may exercise the right to withdraw from the Contract with the Seller in writing or by e-mail at The Buyer may use the withdrawal form published in the online shop for this purpose. If the Buyer withdraws from the Contract, any supplementary contract related to the Contract from which the Buyer has withdrawn shall be cancelled from the outset. 17. The buyer is liable for any diminution in the value of the goods resulting from handling of the goods which goes beyond that necessary to ascertain the characteristics and functionality of the goods. If the Buyer withdraws from the Contract and delivers to the Seller Goods which are used, damaged or incomplete, the Seller shall be entitled to claim from the Buyer compensation for the costs of repairing the Goods and restoring them to their original condition in an amount corresponding to the difference between the purchase price of the Goods and the value of the Goods at the time of withdrawal from the Contract, and the Buyer shall be obliged to reimburse the Seller for such costs. 18. The goods shall be sent back by post to Enizon, s.r.o., Rosina 140, 013 22 Rosina, no later than 14 days from the date of withdrawal from the contract. Together with the goods, please send us a written declaration of withdrawal signed by you, stating your name and surname, your address, order number and date and bank account number for financial settlement. The buyer is obliged to deliver the goods to the seller complete, including all documentation, undamaged, unused and, as far as possible, in their original packaging. We recommend that the goods are suitably packed and insured before dispatch. Shipments sent by cash on delivery will not be accepted by the seller. 19. Upon valid withdrawal from the contract, the Seller shall refund to the Buyer all payments which the Buyer has demonstrably paid in connection with the conclusion of the contract of sale, in particular the purchase price, including the cost of delivery of the goods. Payments will be refunded to the Buyer within 14 calendar days of the date on which the Seller receives the Buyer's notice of withdrawal from the contract of sale. The refund will be made in the same manner as the Buyer used for its payment. This is without prejudice to the Buyer's right to agree with the Seller on another method of payment, provided that no additional charges will be made to the Buyer in connection therewith. 20. In the event of withdrawal from the contract, the Buyer shall bear the costs of returning the goods to the Seller or to a person authorised by the Seller to receive the goods, as well as the costs of returning goods which, due to their nature, cannot be returned by post. The cost of returning the goods cannot be reasonably calculated in advance and the estimated cost varies from EUR 2,- to EUR 100,- depending on the size and weight of the goods, the transport distance and the chosen carrier. 21.The Seller shall not be obliged to reimburse the Buyer for additional costs if the Buyer has expressly chosen a delivery method other than the cheapest normal delivery method offered by the Seller. Additional costs means the difference between the cost of delivery chosen by the Buyer and the cost of the cheapest normal method of delivery offered by the Seller. 22.The Seller shall refund to the Buyer all payments received from the Buyer under or in connection with the Contract, including transport, delivery and postage costs and other costs and charges, without undue delay and no later than 14 days from the date of delivery of the notice of withdrawal from the Contract to the Seller. On withdrawal from a contract for the sale of goods, the seller is not obliged to refund the buyer before the goods have been delivered to the buyer or until the buyer proves that the goods have been sent back to the seller. 23: (a) the sale of goods made to the Buyer's special requirements, custom-made goods or goods specifically designed for one Buyer, (b) the sale of goods which are subject to rapid deterioration or perishability, (c) the sale of goods which, because of their nature, may be inextricably mixed with other goods after delivery, (d) the sale of goods enclosed in protective packaging which are not suitable for return for health or hygiene reasons and whose protective packaging has been broken after delivery. 24. If the Buyer fails to comply with any of its withdrawal obligations as set out above, the withdrawal shall not be valid and effective and the Seller shall not be obliged to refund any demonstrable payments under these Terms and Conditions to the Buyer and shall also be entitled to reimbursement of the costs of sending the goods back to the Buyer. 25. If the Buyer is not satisfied with the manner in which the Seller has handled his complaint or if he believes that the Seller has violated his rights, he shall have the right to apply to the Seller for redress. 26. If the Seller has responded to the request under the above paragraph in a negative manner or has not responded to it within 30 days from the date of its dispatch, the Buyer has the right to submit a proposal for the initiation of alternative dispute resolution (ADR) to an alternative dispute resolution entity. The competent entity for alternative dispute resolution is the Slovak Trade Inspection or another authorised legal entity registered in the list of the Ministry of Economy of the Slovak Republic. 27. Instead of filing a petition to initiate ADR according to the above point, the buyer may use the European Commission's online dispute resolution (ODR) platform by filing a complaint against the seller by filling in an online questionnaire. 28. points 16. to 27. of these General Terms and Conditions expressly do not apply to subjects who do not meet the definition of a consumer according to the provisions of Section 2 letter a) of Act No. 250/2007 Coll. on consumer protection. 29. The Seller's warranty conditions and the procedure for claiming goods are regulated by the Complaints Regulations. The proof of purchase shall serve as a warranty certificate. 30. The Buyer acknowledges that he is obliged to provide the Seller with correct and true personal data and also to inform the Seller of any changes to the personal data provided. Information on the processing and protection of the Buyer's personal data is provided in the section Privacy Policy. By ticking the box before submitting the order, the Buyer expresses that he has read these General Terms and Conditions, including the Complaints Procedure, fully understands their content and agrees to them. 32. Relationships not regulated by these general terms and conditions are subject to the relevant provisions of the Civil Code, the Commercial Code (if the buyer is not a consumer) and other related legislation. 33. These General Terms and Conditions shall come into force with respect to the Buyer upon conclusion of the Purchase Contract. The Seller reserves the right to change these General Terms and Conditions, however, a validly concluded contract shall be governed by the General Terms and Conditions in force at the time it was concluded. The obligation to give written notice of a change to the General Terms and Conditions is fulfilled by placing it on the website