Claims & Returns

Please read carefully following information. You will find out how to avoid problems when receiving or using our products and how to proceed with claims.

How to Receive Delivery

It is very important to check your delivery for any damages and whether your delivery is complete. Please check also the content if needed before you accept your delivery. If your delivery is damaged or incomplete it is your duty to note this when accepting your delivery otherwise we cannot accept your claims regarding to damage of your delivery during shipping. It is your right to refuse damaged or incomplete delivery.

How to Unpack Delivery

Please unpack and check your delivery for any damages as soon as you receive your delivery. Please compare the content to enclosed documents and your order. If something is missing or damaged it is necessary to report it immediately otherwise we cannot accept your claims regarding to damage of your delivery during shipping or incompleteness.

Before Use

It is important to read enclosed manuals and get to know your product and how to use it before use (some products do not require this). Use your product in way and purpose it is made for.

Claims

If you find any difference between order and delivery or some defects will appear on product in use it is important to report claim immediately.

Details:

  • If you find any difference between order and delivery please send us email with your order number, company name and problem description as soon as possible.
  • If any faults will appear on product in use please send us email with your order number, company name, problem description and its photo attached as soon as possible.
  • We will contact you within 24 hours to discuss your problem solution.
  • If your claim will be accepted new delivery will be sent to you and damaged delivery picked up with all costs covered by Enizon.
  • If your claim will not be accepted we will suggest steps involved on individual basis.
  • You will not spend any time or finances with packing and sending delivery.
  • Please see Terms and Conditions for all information.
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